| About Us Cupar Garden Centre, trading online as Carlton Conservatories UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact link on the store page. Our Contact details: Carlton Conservatories UK Cupar Garden Centre Cupar Trading Estate Cupar, Fife Scotland KY10 3AZ United Kingdom Phone: 01334 655766 Fax: 01334 655420 Email: sales [at] cupargardencentre [dot] co [dot] uk Company VAT Registration Number 703782929 Registered in Scotland 182393 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to Great British Pounds. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable as all displayed prices are correct at time of publishing but may vary without notice. Please note images shown are for illustrative purposes only and may not fully reflect the product you have bought. If you would like to confirm the aesthetic value of an item, please use the 'E-Mail Us' link. |
| Shipping And Handling We deliver to UK mainland addresses only. If you would like delivery to non-UK mainland addresses, please contact us prior to ordering so we can confirm a delivery price. Our products are delivered by national couriers between 8.00am and 5.30pm to a UK mainland address of your choice. We ensure that you receive your goods as quickly as possible and at a reasonable cost. We operate FREE DELIVERY FOR ALL ORDERS on standard delivery terms. All orders placed online will automatically fall into our standard delivery schedule. Our standard delivery time is between 2 to 5 working days following the day the order was placed. The goods will arrive on any working day in-between this period, between 8.00am and 5.30pm.. Certain garden furniture items may take longer to supply and a delivery time of between 10 to 14 days can be expected. Special orders such as items with a fabric will take longer and be dependant on supplier delivery. A responsible person must be available at the delivery address to receive and sign for the goods. Goods will not be left at the delivery address unless signed for. We cannot give an exact day or time of arrival under this delivery schedule. If this is going to present a problem why not specify your work or a business address as the delivery address. Please note; Saturday, Sunday and national bank holidays are not working days. We offer next day delivery and a specified week day delivery service. For orders to be dispatched under either of these delivery schedules the order must be placed by telephone. Please telephone 01334 655766/655792 and ask for internet sales. Next day delivery can only be achieved if we receive your order before 10.30am. These special delivery schedules are at extra cost and are not covered by our free standard delivery. You will be informed of the cost of these deliveries when you place your order. The cost of these deliveries is governed by size and weight and can range between £20.00 (small, light weight items) up to £65.00 (large, heavy items which can be accommodated on one pallet). Large orders may require more than one pallet. Special deliveries will arrive between 9.00am and 5.30pm on the specified day. We can also offer deliveries before 9am and 12am as an additional cost, please contact us for prices. Saturday delivery is also available at an additional cost. Orders requiring special delivery options can be ordered online and then contact us by telephone to arrange special delivery options. Alternatively contact us via email. We use national carriers to deliver our goods and are subject to their business terms. Deliveries are made to the kerb-side. For heavier goods, the driver will require the help of an able bodied person to unload. It is not the driver's responsibility to move goods into your home or under cover and they are not insured to do this. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem with access please inform us by telephone at the time of order. A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse. This does not affect your statutory rights as a consumer. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 10 days. As our conservatories are custom-made, please allow a X week manufacturing period. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site or other computer. |
| Guarantee We guarantee your satisfaction. All of our conservatories and accessories are covered by a full 5 year manufacturers warranty. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01334 655766 (International +44 01334 655766) or fax us on 01334 655420 or write to us at Cupar Garden Centre Cupar Trading Estate Cupar, Fife Scotland KY10 3AZ United Kingdom |
| Privacy Policy Carlton Conservatories UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at the Office of Public Sector Information. |